gold888 Privacy Policy

1.1 Information You Provide Directly

This includes information collected when you create an account, use the service, or contact us—

• Name, date of birth, and personal details (for age verification)
• Email address and phone number
• Account login credentials (username, hashed password)
• Deposit and withdrawal transactions and payment information
• Messages included in support communications

1.2 Technical Data Collected Automatically

This includes technical data collected when you browse the website—

• IP address, browser type, and device model
• Operating system information
• Pages viewed, activity timestamps, and click records
• Cookies and equivalent tracking technologies
• Referral source

1.3 Information Obtained from Third-Party Verification

We may also receive information from authorised third-party service providers for age verification, fraud prevention, or financial services purposes.

The personal information we collect is used only for the following purposes—

• Creating accounts and managing the services you have signed up for
• Processing and verifying payment transactions
• Verifying that users are 21+ and meeting KYC (Know Your Customer) requirements
• Providing 24/7 Live Chat and email support services
• Analysing and improving our services
• Preventing fraud, money laundering (anti-money laundering), and cybercrime
• Sending service updates and important notifications
• Meeting legal obligations

We do not sell your information to advertisers, buyers, or unrelated third parties.

We use cookies on our website. A cookie is a small data file stored in your browser.

Purposes of Cookies

• Essential Cookies — session management, security, and maintaining login state
• Functional Cookies — remembering language preferences and settings
• Analytics Cookies — understanding how our service is used and improving it

You can disable cookies in your browser settings, but please note that some parts of our service may be affected.

gold888 keeps your personal information as confidential as possible. However, it may be shared in the following circumstances—

4.1 Service Providers

We share only the information necessary for payment networks (KBZPay, Wave Money, AYA Pay, CB Pay, Bank Transfer), technology infrastructure providers, and fraud prevention companies to deliver their services. These providers must handle data only as directed by us.

4.2 When Legally Required to Disclose

We commit to disclosing information within the limits of the law only when required to comply with a court order, legal provision, or request from law enforcement authorities.

4.3 Business Transfers

If we merge or sell our business, a transfer of personal information may occur. We will notify you in advance and this policy's protections will continue to apply.

We retain personal information only for as long as needed to fulfil its purpose and within the periods required by law—

• Active account data — for as long as the account remains open
• Financial transaction records — in accordance with financial regulations
• After account closure — for as long as required to meet legal obligations
• Support communication records — for a period after the issue is resolved

Data that is no longer needed is securely deleted or converted into anonymised form.

gold888 implements technical and organisational security measures to protect your personal information as best we can—

• All data transmissions are protected with SSL (Secure Socket Layer) encryption (TLS 1.2+)
• Financial data is stored with industry-standard encryption
• Staff access to data is restricted through role-based access control
• Security audits and penetration testing are conducted regularly
• Staff receive regular data security training
• An incident response plan is in place

While we take steps to protect your security, please note that no method of data transmission over the internet is 100% secure. We cannot make an absolute guarantee about our efforts, but we commit to continuously improving them.

You have the following rights regarding the personal information we hold about you—

Right of Access

You can request what data we hold about you.

Right to Rectification

You can request correction of any inaccurate or incomplete personal information.

Right to Erasure

You can request deletion of your data unless it is required to be retained by law.

Right to Restriction

You can request that we restrict our processing of your data — for example, while a matter is being verified.

Right to Data Portability

You can receive the data you have provided in a machine-readable format.

To exercise any of these rights, contact us at [email protected]. Non-urgent requests will be handled within a reasonable time from the date received.

gold888 services are for adults aged 21+ only. We do not knowingly collect personal information from anyone under 21.

If you believe we have collected a child's personal information, please contact us immediately at [email protected] — we will delete it without delay.

Some data we handle to provide gold888 services may be stored on servers outside Myanmar. When such transfers occur —

• We use the most secure data transfer methods available
• We enter into data protection agreements with third-party data recipients
• We only transfer data to countries that meet our data protection standards

We may update this Privacy Policy from time to time in line with improvements to our services. If significant changes are made —

• The "Last Updated" date on this page will be changed
• A notice will be published within the service
• Registered players will be notified by email

Continuing to use the service after a policy change means you accept the updated terms.